Terms and Conditions

Last Updated: 29 July 2024

Welcome to Malpas Group of Pharmacies (“we”, “our”, “us”). By using our website [www.malpaspharmacy.co.uk]   [malpasgroup.co.uk] (the “Site”), you agree to comply with and be bound by the following terms and conditions (the “Terms”). If you do not agree to these Terms, please do not use the Site.

1. General

1.1 These Terms apply to your use of our Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately stop using the Site.

1.2 We may update these Terms from time to time. Your continued use of the Site after any changes have been made signifies your acceptance of the new Terms. We recommend that you regularly review these Terms to stay informed of any updates.

1.3 The Site is operated by Malpas Group of Pharmacies, a company registered in Wales, with its registered office at [Address]. Our company registration number is [Company Number].

2. Use of the Site

2.1 The Site is intended for use by individuals aged 18 years or older. By using the Site, you represent and warrant that you are at least 18 years old.

2.2 You agree to use the Site in accordance with all applicable laws and regulations and not for any unlawful or fraudulent purposes. You agree not to:

• Use the Site in any way that may damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.
• Attempt to gain unauthorized access to any part of the Site, other accounts, computer systems, or networks connected to the Site.
• Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.

2.3 We reserve the right to terminate or suspend your access to the Site, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Site, us, or third parties, or for any other reason.

3. Registration and Accounts

3.1 To access certain features of the Site, you may be required to register for an account. You must provide accurate and complete information during the registration process and update such information as necessary to ensure it remains accurate and complete.

3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3.3 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

4. Products and Services

4.1 The products and services offered on the Site are subject to availability. We reserve the right to discontinue any product or service at any time without notice.

4.2 All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

4.3 All products and services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

4.4 We reserve the right to limit the quantities of any products or services that we offer. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

5. Orders and Payments

5.1 By placing an order through the Site, you agree that you are authorized to use the payment method provided and that you authorize us to charge your order to that payment method. You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Site.

5.2 We reserve the right to refuse or cancel any order for any reason, including if the product or service is unavailable, if there are errors in the description or price, or if there are other issues with your order. If we need to cancel your order, we will notify you via the contact information provided during the order process and refund any payment you have made.

5.3 All prices displayed on the Site are in British Pounds Sterling (GBP) and are inclusive of VAT unless otherwise stated. Additional charges for shipping, handling, or other services will be clearly stated before you complete your order.

5.4 Payment must be made at the time of ordering. We accept payment by [list accepted payment methods]. Your credit/debit card will be charged at the time of placing your order.

6. Delivery

6.1 Delivery times and costs will vary depending on the delivery method selected and the delivery address. Estimated delivery times will be provided at the time of ordering.

6.2 We will make reasonable efforts to deliver your order within the estimated delivery times; however, we are not liable for any delays in delivery. Delivery times are estimates and cannot be guaranteed.

6.3 Ownership of and risk in the products you order will pass to you at the time of delivery.

7. Returns and Refunds

7.1 If you are not satisfied with your purchase, you may return the product in accordance with our Returns and Refunds Policy, which is available on the Site. To initiate a return, please contact our customer service team at [contact details].

7.2 All returned products must be in their original condition and packaging. We reserve the right to refuse a refund if the product has been used or damaged. Certain items, such as prescription medications and perishable goods, are not eligible for return unless they are faulty.

7.3 Refunds will be processed within [number] days of receiving the returned product. Refunds will be issued to the original payment method used for the purchase.

8. Privacy Policy

8.1 Your use of the Site is also governed by our Privacy Policy, which is available on the Site. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Site, you consent to the collection and use of your personal information as described in our Privacy Policy.

9. Limitation of Liability

9.1 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Site; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Site; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Site by any third party; or (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Site.

9.2 Our total liability to you for any claim arising out of or relating to these Terms or your use of the Site shall not exceed the amount you paid to us for the products or services that are the subject of the claim.

10. Indemnification

10.1 You agree to indemnify, defend, and hold harmless Malpas Group of Pharmacies, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that they may incur as a result of or arising from your use of the Site or your violation of these Terms.

11. Governing Law

11.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

11.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

12.1 If you have any questions or concerns about these Terms or the Site, please contact us at:

Malpas Group of Pharmacies
[Address]
[City, Postal Code]
[Phone Number]
[Email Address]

Acknowledgment

By using the Site, you acknowledge that you have read these Terms and agree to be bound by them.