Privacy Policy for Malpas Group of Pharmacies

Last updated: 29 July 2024

Introduction

Malpas Group of Pharmacies (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Website Use and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the UK General Data Protection Regulation (“UK GDPR”), the data controller is Malpas Group of Pharmacies, [Your Pharmacy Address], Newport, Wales. We are registered as a data controller with the Information Commissioner’s Office, and our registration number is [Your Registration Number].

Information We May Collect From You

We may collect and process the following data about you:

• Information you provide: This includes information provided at the time of registering to use our site, subscribing to our services, posting material, or requesting further services. We may also ask you for information when you report a problem with our site.
• Correspondence records: If you contact us, we may keep a record of that correspondence.
• Survey data: We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Transaction details: Details of transactions you carry out through our site and the fulfillment of your orders.
• Website usage details: Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Marketing and communications preferences: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Information

We collect information in the following ways:

• Direct interactions: You may provide data by filling in forms on our site or by corresponding with us by phone, email, or otherwise.
• Automated technologies or interactions: As you interact with our website, we will automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected using cookies, server logs, and other similar technologies. Please see our Cookie Policy for further details.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

Purpose for Processing Personal Data

We have set out below a description of the ways we plan to use your personal data and the legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.

Sharing Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table above:

• Service providers: Acting as processors who provide IT and system administration services.
• Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, regulators, and other authorities: Acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances

Sharing Personal Data 

• Third-party marketing partners: With your consent, we may share your personal data with selected third parties so they can contact you about products and services that may interest you.
• Business transfers: If we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. If Malpas Group of Pharmacies or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.
• Other third parties: We may share your personal data with other third parties, for example, in the context of the possible sale or restructuring of the business. We may also need to share your personal data to comply with the law or to enforce our Terms of Website Use or other agreements, or to protect the rights, property, or safety of Malpas Group of Pharmacies, our customers, or others.

Data Security

We take the security of your personal data very seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

International Transfers

We do not typically transfer your personal data outside the European Economic Area (EEA). If we do transfer your personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Adequacy Decisions: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Standard Contractual Clauses: Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Binding Corporate Rules: Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
• Consent: In specific situations, we may transfer your personal data outside the EEA with your explicit consent.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

• Right to access: You have the right to request access to your personal data and to check that we are lawfully processing it.
• Right to rectification: You have the right to request that any incomplete or inaccurate data we hold about you is corrected.
• Right to erasure: You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Right to object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
• Right to restrict processing: You have the right to ask us to suspend the processing of your personal data in certain scenarios.
• Right to data portability: You have the right to request the transfer of your personal data to another party.
• Right to withdraw consent: You have the right to withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at [Your Contact Email].

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us using the details below:

• By email: [Your Contact Email]
• By visiting this page on our website: [Your Contact Page URL]
• By phone number: [Your Contact Phone Number]
• By mail: [Your Pharmacy Name], [Your Pharmacy Address], Newport, Wales

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at [Your Contact Email]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

• Information Commissioner’s Office
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Telephone: 0303 123 1113
• Email: casework@ico.org.uk
• Website: www.ico.org.uk

This Cookies Policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies, and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses or account passwords, in the cookies we use.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cookies Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to Malpas Group of Pharmacies, [Pharmacy Address].
• Cookies means small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
• Website refers to Malpas Group of Pharmacies, accessible from [Pharmacy Website URL].
• You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of Cookies

Type of Cookies We Use

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:

• Necessary / Essential Cookies
  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
• Functionality Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

Your Choices Regarding Cookies

If you prefer to avoid the use of cookies on the Website, you must first disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time.

If you do not accept our cookies, you may experience some inconvenience in your use of the Website and some features may not function properly.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser:

• For the Chrome web browser, please visit this page from Google: Google Chrome Help
• For the Internet Explorer web browser, please visit this page from Microsoft: Microsoft Internet Explorer Help
• For the Firefox web browser, please visit this page from Mozilla: Mozilla Firefox Help
• For the Safari web browser, please visit this page from Apple: Apple Safari Help
• For any other web browser, please visit your web browser’s official web pages.

More Information about Cookies

You can learn more about cookies: Cookies: What Do They Do?

Contact Us

If you have any questions about this Cookies Policy, you can contact us:

• By email: [contact@pharmacyname.com]
• By visiting this page on our website: [Contact Us Page URL]
• By phone number: [Phone Number]

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

In summary, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

This Cookies Policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies, and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses or account passwords, in the cookies we use.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cookies Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to Malpas Group of Pharmacies, [Pharmacy Address].
• Cookies means small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
• Website refers to Malpas Group of Pharmacies, accessible from [Pharmacy Website URL].
• You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of Cookies

Type of Cookies We Use

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:

• Necessary / Essential Cookies
  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
• Functionality Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

Your Choices Regarding Cookies

If you prefer to avoid the use of cookies on the Website, you must first disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time.

If you do not accept our cookies, you may experience some inconvenience in your use of the Website and some features may not function properly.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser:

• For the Chrome web browser, please visit this page from Google: Google Chrome Help
• For the Internet Explorer web browser, please visit this page from Microsoft: Microsoft Internet Explorer Help
• For the Firefox web browser, please visit this page from Mozilla: Mozilla Firefox Help
• For the Safari web browser, please visit this page from Apple: Apple Safari Help
• For any other web browser, please visit your web browser’s official web pages.

More Information about Cookies

You can learn more about cookies: Cookies: What Do They Do?

Contact Us

If you have any questions about this Cookies Policy, you can contact us:

• By email: [contact@pharmacyname.com]
• By visiting this page on our website: [Contact Us Page URL]
• By phone number: [Phone Number]

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

In summary, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.